Zumex has implemented a prevention and containment plan to safeguard the health and safety of its staff and guarantee technical and customer assistance to its retail and food service clients ZUMEX® shows its support for the hotel and food service industry by extending warranties.
The firm has announced that all its machines used in bars, cafés, restaurants, hotels and juice bars, among others, will benefit from the additional two-month warranty. They will not have to do anything to activate this extension.
• In addition, the firm will be keeping its online store, Zumex Store, to its customers in the food distribution and food service industries.
• ZUMEX® has given its distributors and customers a recommendations handbook that includes specific advice on sanitising their machines during this time, as well as information on the nutritional properties of freshly squeezed juice and its importance in boosting our immune system.
ZUMEX®, a strategic partner and world leader in juicing systems, has today announced that it is extending the warranty on all its machines to show its support for the hotel and food service industry, which has been seriously affected by the COVID-19 virus and has had to close their businesses to the general public to help contain the spread of the virus.
Along these lines, the firm has announced that all the machines used in bars, cafés, restaurants, hotels and juice bars, and all the food service contexts that use ZUMEX® technology, will benefit from the two-month warranty extension. They will not have to do anything to activate this extension. This new measure taken by the company, which is part of its Customer Service programme, seeks to help all its customers in the hotel and catering industry, which has been especially hard hit by the current situation.
Along the same lines, the company’s online store, Zumex Store, is still open for business to ensure the supply to its customers. During the ‘state of alarm’ the company will be focusing on serving its food service and food distribution customers. Orders can be sent to ZUMEX® via the online store https://www.zumexstore.com or can be made by phone by calling +34 961 301 251.
“In these times of crisis and uncertainty that affect us all, one of our main concerns is to look after our customers. On behalf of everybody at ZUMEX®, we want to send our customers our best wishes and hope to help them minimise the impact of the closure of their establishments as best we can. Above all, we want them to feel that they are not alone, which is why we have decided to extend the warranties on their equipment for an extra two months, and why the Zumex Store is open for our retail and food service customers” says Victor Bertolín, CEO of ZUMEX® Group.
The company also offers its customers technical assistance in Spain via the phone number +34 960 800 999 or by sending an e-mail to firstname.lastname@example.org.
Telephone and online customer service
In addition to this new initiative, through which the company aims to do its bit in this health crisis, Zumex continues to provide customer service in the more than 100 markets in which it is present, either through its subsidiaries or its network of distributors. These services are provided telematically, both via its website and by telephone, as well as by e-mail and videoconferencing.
This objective has been achieved through the prevention and containment plan the firm has implemented, based on the protocols recommended by the health authorities. This plan helps to safeguard the health and safety of Zumex’s staff and at the same time provide any necessary customer service, technical support, help with orders and the supply of any parts and equipment that may be required.
“Our machines are operational in most of the large distribution chains in the various countries in which we operate, so it is essential to maintain customer service”, explain ZUMEX® sources, who are confident of “providing the same standard of assistance and service, though we also would like to thank our customers in advance for their comprehension. We would also like to send them all our support and energy to keep moving forward and fight the virus”.
COVID-19 recommendations handbook for customers and distributors
Likewise, ZUMEX® has sent a comprehensive handbook with COVID-19 recommendations to its customers and distributors, aimed at providing advice on how to use the company’s machines during this exceptional period.
Many consumers are purchasing freshly squeezed juice at this time as it is an excellent source of vitamins and minerals. ZUMEX® aims to help its retail customers and the people in charge of maintaining their juicers to draw up protocols to maximize efficiency and safety when producing freshly squeezed juice for consumers. The handbook sets out the comprehensive hygiene and sanitising protocols recommended by ZUMEX® in a highly visual, user-friendly format. It also features information on how to use disinfectants and the firm’s own cleaning products such as the specific cleaner Zumex Citric Active, a professional cleaning product specially formulated for cleaning citrus and commercial juicers.
In addition, this handbook offers basic information on the nutritional benefits of freshly squeezed juice, which is a great ally in following a healthy and balanced diet in these complex times. It includes information such as the amount of Vitamin C contained in a glass of 100% natural orange juice, as well as its importance in strengthening our immune system. Other less known facts, such as the amount of potassium, folate and polyphenols contained in orange juice and their role in the proper functioning of the body, are also part of this handbook for trade professionals.
This handbook will be available to all the company’s customers and distributors, both in Spain and in more than 100 countries around the world in which ZUMEX is present with its juicing solutions. The handbook can also be downloaded directly from the company’s website.
ZUMEX® Group is a strategic partner in the juice business and has been a world leader in the design of innovative solutions for fruit and vegetable juicing for more than three decades. It is present in more than 100 countries through an extensive network of distributors and its five subsidiaries (USA, Mexico, UK, France and Germany), which work closely with its headquarters located in Spain (Moncada-Valencia). The company is well known for the development of patented technologies and exclusive systems and has three major business lines: food service & retail, food engineering and vending.