Sainsbury’s opens its first ‘click and collect’ grocery stores

UK retailer Sainsbury’s has this month started rolling out its new ‘click and collect’ service allowing customers to pick up the shopping they’ve ordered online from a store.

More than 20 Sainsbury’s stores will be offering the service by the end of the month and 100 stores are in the pipeline to join them by the end of the year.

The service means customers shopping online – in addition to still being able to book the usual home delivery slots – could choose a participating store and time to pick up their shopping from a refrigerated van which parked in the store’s car park.

Sainsbury’s Online Director, Robbie Feather, said: “This is yet another step for Sainsbury’s increasingly popular online service, and a demonstration of our commitment to giving our customers more convenient ways to shop with us, wherever and whenever they want.” Sainsbury’s online business is 18 years old and a £1 billion business (5% of sales).

The free collection slots will be available at eligible stores from Monday to Saturday from 8am to 1pm and then 2pm until 8pm in the evening. The service will also be available during store opening times on a Sunday. Collections are subject to a minimum £20 spend, with no collection charge. Orders may be placed up to 20 days in advance and as late as 11pm for next day collection.