Publix named top US supermarket for customer service

Photo: supermarketnews.com   Publix has been named the best US supermarket in Newsweek’s Best Customer Service 2021 list. In a joint project between Newsweek and Statista to identify the stores […]
Tue 20/10/2020
Photo: supermarketnews.com

 

Publix has been named the best US supermarket in Newsweek’s Best Customer Service 2021 list. In a joint project between Newsweek and Statista to identify the stores that consistently provide the best customer service, over 25,000 US customers were surveyed.

Supermarkets were ranked on their net promoter score and five evaluation criteria (quality of communication, professional competence, range of services, customer focus and accessibility). The winner Publix (8.79) was followed by Wegmans (8.62), Trader Joe’s (8.57), Sprouts (8.54), and The Fresh Market (8.35).

Publix director of communications, Maria Brous, said, “We are honoured to be recognised with this award by our customers. Publix associates work hard to treat our customers like royalty, and we’re grateful to be acknowledged for customer service excellence in our industry.”

In other categories, AmazonFresh came out top in the online supermarkets, followed by FreshDirect and Shipt. In the convenience store category, Wawa secured top spot, followed by QuikTrip and Sheetz. In the superstores and warehouse club stores category, Costco came first, followed by Meijer and Sam’s Club. In the meal kit services category, Home Chef came first, Martha was second and Marley Spoon was third.